Alectra and the City of Hamilton investigating a potential security breach
The City of Hamilton is currently investigating a possible breach of data involving third-party vendors associated with Alectra.
The City has an agreement with Alectra related to water-related services which include meter reading, billing, payment, collections, and customer care services.
As part of this agreement, the City provides Alectra with information including property owner names, service addresses, billing addresses, and tax assessment roll numbers.
The City has learned there may have been a privacy breach wherein third-party vendors associated with Alectra may have access to this information—however, it has not yet been confirmed.
As a result, the City has requested Alectra investigate the potential breach and notify City officials of the details immediately.
According to a tweet from Alectra, they are not currently aware of any information being compromised, but they will continue to monitor the situation.
We're not aware of any information being compromised at this time. We'll continue to investigate the matter and work closely with City of Hamilton staff. We remind ALL customers to monitor their Alectra accounts and contact us if they are concerned. #HamOnt— Alectra (@alectranews) December 12, 2019
Anyone who is concerned they might be impacted can contact Alectra Utilities at (905) 317-4781
- Arrest made in "random killing" of 79 year old Hamilton woman: Police
- Police identify suspect in murder of 79 year old Hamilton woman
- Tow truck driver charged with stunt driving in Hamilton
- Two new COVID-19 outbreaks declared in Hamilton over the weekend
- McMaster University says all classes for Fall 2020 term to be online
- Alectra Utilities says it will offer financial flexibility during COVID-19 outbreak
- Alectra Utilities to send N95 masks to health-care workers in Hamilton
- SCAM ALERT: Utility companies urge customers to be vigilant ahead of holidays
- Personal health information compromised in LifeLabs hack
- Utility company warning Hamilton residents to beware of sophisticated phone scam